Your data
Pearl & Gale Privacy Policy
Pearl & Gale operates 88 yachts and boats ranging from 33 to 164 feet, departing from Dubai Marina and Dubai Harbour. We respect your privacy when you request a trip or pay the 30% deposit. This policy outlines how we handle the personal data collected during your booking process.
- yachts and boats in the fleet
- 28
- typical reply
- 15 min
- deposit to book
- 30 %
Information collected during your booking
When you message us to arrange a charter for up to 90 guests, we process the information you provide in the chat. This includes your name, contact details, requested dates, chosen departure location at Dubai Marina or Dubai Harbour, and charter preferences. If you request add-ons such as catering, fishing tackle, water sports, or transfers, we record these details to organise your trip. Payment details for the required 30% deposit are processed securely to confirm your reservation. No passport or ID details are collected or required to board our vessels.
Managing your personal information and getting in touch
You have the right to request access to the personal information we hold about your charter, ask for corrections, or request deletion of your data once your trip is completed. Because we do not use public email addresses or phone lines, all communications regarding your data rights are handled directly through the WhatsApp button on our website. Our team responds in the chat within 15 minutes, operating daily between 9:00 and 23:00 GST, to assist with any privacy requests or booking updates.
Website tracking tools and analytical data
Our website uses basic cookies and analytics to evaluate technical performance and improve user experience across our fleet offerings. These tools gather non-personal data, such as device types, browser versions, referring pages, and interaction patterns on our site. This statistical information helps us understand how visitors search for charters priced between 600 AED and 18,900 AED per hour. You can adjust your web browser settings at any time to refuse or delete cookies, though doing so will not affect your ability to message us directly.
How your data is used for charter management
We use your details exclusively to manage your boat booking, confirm dates, and deliver requested services. Your data allows us to assign the licensed captain and crew, arrange fuel, towels, soft drinks, and ice, or coordinate optional services like DJ setups or BBQ menus. We also use your contact details to communicate schedule adjustments. For instance, if bad weather prevents sailing, we use the chat to agree a new date or issue a full refund according to your choice. We do not sell your personal information to outside marketers.
Essential facts
Is my personal information disclosed to outside companies?
We only share necessary details with external partners when required to fulfill requested additions to your booking, such as catering teams, DJs, or transfer drivers. We do not sell or trade your data to third parties for commercial advertising.
What is the retention period for charter records?
We retain your charter details and chat correspondence only as long as necessary to complete your booking, handle follow-up queries, and fulfill standard financial record-keeping requirements. Afterwards, personal data is securely removed from our active systems.